Privacy Policy
Last updated: July 8, 2026
Careland Home Care is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
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Information We Collect
We collect information you provide directly to us, including:
• Contact information (name, email address, phone number, mailing address) • Care request details (type of care needed, schedule preferences, health-related information you choose to share) • Job application information (resume, work history, references) • Communications you send us through forms, email, or our AI chat assistant • Technical data such as IP address, browser type, and pages visited (collected automatically)
How We Use Your Information
We use the information we collect to:
• Respond to your care inquiries and provide home care services • Process job applications and contact candidates • Send you information about our services, updates, and care resources (with your consent) • Improve our website and services • Comply with legal obligations • Protect the safety and security of our clients, caregivers, and staff
Health Information
We understand that health-related information is sensitive. Any health information you share with us through care request forms, the client portal, or direct communication is used solely to assess and provide appropriate care services. We do not sell health information to third parties. We handle health information in accordance with applicable Michigan and federal laws.
AI Chat Assistant
Our website features an AI-powered chat assistant. Conversations with the AI assistant may be stored to improve the service and ensure quality. Please do not share sensitive personal health information, Social Security numbers, financial account details, or passwords through the chat assistant. Treat the chat assistant as a general information tool, not a secure communication channel.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Care-related records may be retained for the period required by Michigan state law.
Your Rights
You have the right to:
• Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal retention requirements) • Opt out of marketing communications at any time • Lodge a complaint with a supervisory authority
To exercise these rights, contact us at [email protected] or call 734-325-9023.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Careland Home Care Phone: 734-325-9023 Email: [email protected] Serving families across Michigan